Reference

Terms Conditions That Govern Your vc88 Account

These terms set out the rules that apply when you open an account, make a deposit, or use any part of the vc88 platform — including wallet transactions via Touch 'n Go eWallet, Boost, and GrabPay.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPaySubject to local law eligibilityUpdated terms take effect on publicationContact support for any dispute

Explore the Lobby Read FAQ

HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

Our approach to account management is built on keeping your data accurate, your wallet secure, and your access transparent. Here is how we handle the four areas that matter most under these terms.

Data Retention

We retain account data for as long as your account is active and for the period required under applicable law. You may request a summary of the data we hold by contacting support via live chat.

Account Security

Your account is protected by password authentication and an OTP step during login and withdrawal requests. Never share your OTP; we will never ask for it through chat or email.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your last lobby view. You can clear cookies in your mobile browser settings without losing your account data.

Requesting Changes

To update personal details — email, phone number, or linked wallet — submit a request through the account verification section of your dashboard. Changes are reviewed before they take effect.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our team can clarify specific clauses, walk through account restrictions, and log a formal query on your behalf.

Email Support Send a written query to our support address for anything that needs a documented response — account holds, terms disputes, or wallet transaction questions via DuitNow or FPX.

Account Help Centre Access the Help Centre from your account dashboard. It lists current policy summaries, step-by-step withdrawal verification paths, and answers to common account-access questions.

What These Terms Actually Cover

vc88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on vc88, you agree to these terms in full. They govern how your account is opened and maintained, how deposits and withdrawals are processed through supported channels — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — and how disputes are

1
handled. You must be eligible under local law in your region to use the platform; we do not extend access where use is restricted by applicable legislation. Each account is for personal use only. Sharing credentials, running automated scripts, or attempting to exploit platform behaviour outside
2
normal play is a breach of these terms. We reserve the right to suspend an account where a breach is identified, pending review. Any funds sitting in your account wallet at the time of suspension remain subject to our verification process before release. Promotions and bonuses
3
displayed on the platform carry their own conditions, which form part of these terms by reference. We may update these terms at any time; the version published on this page is the current one, and continued use of your account constitutes acceptance of the updated terms.
4
Players in Subang Jaya and elsewhere in Malaysia should note that ringgit (RM) is the sole currency accepted across all payment rails we support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About These Terms

Below are the questions we hear most often about the terms governing your vc88 account. Each answer reflects current policy as published on this page.

These terms apply to every account holder on vc88. Access depends on local law; you confirm eligibility when you complete account registration and each time you log in.

We may update terms at any time. The revised version is published on this page immediately. Continuing to use your account after an update means you accept the new terms.

Funds in your account wallet are not forfeited automatically. They remain subject to our verification process, and our support team will communicate the steps needed to resolve the hold.

Yes. All deposits and withdrawals — including those made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — fall under these terms and our payment processing policy.

Raise a dispute through live chat or email support. Provide your account ID and the relevant transaction reference. Our team logs the query and responds with a decision timeline.

No. Each account is strictly for personal use by the registered holder. Sharing credentials is a breach of these terms and may result in account suspension pending a full review.

Reference