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What You Agree to When You Use vc88

These terms govern your account with vc88 and apply to all activity on this platform, including deposits via Touch 'n Go eWallet, Boost, and GrabPay. Access to this platform depends on local law and is available only where your local law permits.

Account termsAccess eligibility by local lawData handlingPayment use rulesDispute process
vc88 What You Agree to When You Use vc88
ACCOUNT & DATA SECURITY

How vc88 Handles Your Data and Account

We keep your personal data only for as long as your account is active or as required by applicable law. You may request a copy of the data we hold, ask us to correct inaccurate records, or request deletion subject to legal retention requirements. All account data is encrypted in transit and at rest. Your payment details — whether linked to Touch 'n Go eWallet, Boost, or GrabPay — are never stored on our servers in plain form.

Data Retention We retain account data only as long as legally required or while your account remains active. Once closed, data is deleted or anonymised in line with applicable law.
Cookie Use We use cookies to keep your session active and to remember your language and payment preferences. You can manage cookie settings through your browser at any time.
Account Security Two-step verification is available on your account. We recommend enabling it to protect against unauthorised access, especially if you use a shared mobile device.
Change Requests To update your registered email, phone number, or linked payment method, submit a verified request through the account help desk with valid identification attached.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your account terms, a payment dispute, or a data request, use one of the contact paths below. Having your account ID ready speeds up any legal or compliance query considerably. Players in Subang Jaya and across Malaysia reach our team through the same channels.

Team online

Live Chat

Raise a legal or account query directly through the live chat window in your account dashboard. Quote your account ID for faster handling of any compliance matter.

Email Support

Send written queries — including data access requests or formal disputes — to our support email. We respond in writing so you have a record of every exchange.

Account Help Desk

For payment disputes involving Touch 'n Go eWallet, Boost, or GrabPay transactions, submit a ticket through the account help desk with your transaction reference number.

Frequently Asked Questions on Legal Terms

The questions below cover the most common legal queries we receive — from account eligibility to data rights and payment dispute steps. If your question is not here, contact our team through live chat.

Access depends on your local law. You are responsible for confirming that using this platform is lawful in your location before opening an account or making a deposit.

Once your account is closed, we delete or anonymise your personal data subject to any legal retention period. You can request confirmation of deletion through our support email.

Yes. Submit a written data access request via our support email with your account ID. We will respond with the data we hold and the legal basis for holding it.

Submit a ticket through the account help desk with your transaction reference number and date. For wallet-side issues, you will also need to raise a separate dispute with your wallet provider.

Accounts are personal and non-transferable. Any activity on your account — including transactions via Boost or FPX — is your responsibility regardless of who performed it.

Updated terms are posted on this page. Continued use of your account after a change is published means you have accepted the revised terms. Check this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.