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How vc88 Handles Your Personal Information

Your account data and payment details — including transactions through Touch 'n Go eWallet, Boost, and GrabPay — are handled with clear rules on what we collect, why we collect it, and how long we keep it.

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What We Collect and Why

vc88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with vc88, we collect the information needed to run it: your registration details, login activity, and payment records linked to your chosen method — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We use this data to

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process your deposits and withdrawals, verify your identity, and keep your account secure. We do not sell your personal data to third parties or share it with advertisers. Where local law requires us to retain transaction records, we hold them for the period that law specifies
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— no longer. Access to our platform depends on local law and is available where local law permits. If you access vc88 from Subang Jaya or anywhere else in Malaysia, the same data rules apply uniformly to your account. We may share limited data with payment
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processors and fraud-prevention partners strictly to complete your transactions; those partners are bound by their own data-handling obligations. Any material change to this policy will be communicated to you before it takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We keep your data protected through a combination of access controls, encryption in transit, and session-based authentication. Here is what that looks like in practice across the four areas that matter most to your account.

Data Storage and Retention

Personal and payment data is kept only as long as needed for your account or as required by applicable regulations. Once that period ends, records are deleted or anonymised on a scheduled basis.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through the settings panel in your browser or your account profile.

Account Security

Every login is protected by OTP verification sent to your registered contact. Suspicious session activity triggers an automatic lock, and you will be prompted to re-verify before accessing your wallet or payment history.

Requesting Your Data

You have the right to request a copy of the personal data we hold on your account, or to ask us to correct or delete it. Submit that request through live chat or the support email in your account settings.

REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Reach our account support team directly through the live chat window in your account dashboard. Available for privacy questions, data requests, and account queries.

Email Support Send a written data request or privacy concern to our support email address listed in your account settings. We aim to respond within the period required by applicable law.

Account Settings Manage your communication preferences and review your stored profile data any time through the Privacy section inside your account settings page.

Privacy Policy — Frequently Asked Questions

These are the questions our account holders ask most often about how their data is handled. If yours is not covered here, reach us through live chat or email.

We collect your registration details, contact information, login history, and payment records. Payment data includes transactions processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX.

We share limited data only with payment processors and fraud-prevention partners who need it to complete your transactions. We do not sell or share your data with advertisers or unrelated third parties.

We retain data for as long as your account is active or as required by applicable law. Once the required period ends, records are deleted or anonymised according to our scheduled data review process.

Submit a data access or deletion request through live chat in your account dashboard, or via the support email address shown in your account settings. We will respond within the timeframe required under applicable law.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can manage or withdraw cookie consent through your browser settings or the cookie panel in your account profile.

After account closure, we retain records only for the period required by applicable regulations. Personal data beyond that retention period is deleted or anonymised. You can request confirmation of this through support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How vc88 Handles Your Personal Information

Data Handling, Cookies and Account Security

Data Storage and Retention

Cookies and Tracking

Account Security

Requesting Your Data

Contact Us About Your Privacy

Privacy Policy — Frequently Asked Questions

01 What personal information does vc88 collect when I open an account?

02 Does vc88 share my data with third parties?

03 How long does vc88 keep my account and transaction data?

04 How do I request access to or deletion of my personal data?

05 What cookies does vc88 use and can I turn them off?

06 What happens to my data if I close my account?

Privacy Policy

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